How Digital Transformation is Reshaping Businesses to Meet the Digital Age? The CX Context!

Home >> Knowledge Center >> Publications >> How Digital Transformation is Reshaping Businesses to Meet the Digital Age? The CX Context!

How Digital Transformation is Reshaping Businesses to Meet the Digital Age? The CX Context!

4 ways brands are improving digital customer experience

Overview

Digital technologies are growing steadily and rapidly. We have witnessed an evolution from the internet or the World Wide Web to the internet of things and virtual augmentation. More and more companies are bidding farewell to the legacy way of working and embracing transformation by digitizing customer experience, business models and operations.

In a series of whitepapers in collaboration with TOTHENEW (http://www.tothenew.com/), we will cover all the three pillars of Digital Transformation. In this first whitepaper on Customer Experience, we have tried to highlight various aspects of customer experience such as personalization, omni-channel, analytics, design thinking and many others while also outlining how brands are keeping customers at the center stage for achieving top line growth.

Available in Soft Copy Only

Key Findings

Get The Report

Download the report and get detailed insights on the sector.

Regular Price Free
Member Price Free

NASSCOM Members -login to download the report.